Frequently Asked Questions
How long will it take to receive my order?
Our items typically take 1-3 working days to deliver from dispatch. You will receive tracking information for your parcel once it has been sent out for delivery. If your item is taking longer than expected please contact info@propharm-aesthetics.com
I have an aesthetics concern but don't know what to select to address it.
No worries! That's exactly why we offer extensive consultations, where we can discuss and strategise how to achieve the result you're looking for.
Where are ProPharm's skincare products manufactured?
Our skincare line was developed in London, England. We continue to manufacture, package, and distribute our skincare line from London, where we can maintain our high quality standard.
What do I do if I've received a damaged or faulty item?
Firstly, we're very sorry! We try our best to ensure every item arrives to it's final destination in pristine conditions, but occasionally accidents do happen. We take all complaints regarding the quality of our products seriously and will investigate the reported fault in more detail. Please contact our team via info@propharm-aesthetics.com with details of the product and any pictures you might be able to provide. Our team will get back to you as soon as possible.
What do I do if I have received the wrong item?
Oops! While we have high standards when it comes to making sure your parcel is packed just right mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. We will do our upmost to resolve the mix-up with speed, ease and with minimal inconvenience. We review each case individually when considering the return of any product; in some cases we may require further information so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible. To begin this process, please contact us at info@propharm-aesthetics.com
